Returns and cancellations

Cancellations

• You can cancel any time before your order ships, and we refund the full amount to your original payment method. Choose Cancel and refund on the order in your account, or email [email protected] with your order number.
• Unpaid orders are cancelled after 30 days, or 60 days for purchase orders and cheques.
• Purchase orders can be cancelled in writing any time before the order ships.
• Quotes carry no obligation. They expire after 30 days if not accepted.
• Once an order has shipped, it can no longer be cancelled, but the return policy below applies.

Returns

• You can return an unused keyboard within 30 days of delivery for a refund of the keyboard price. It must be in its original packaging, with all parts included.
• Return shipping is paid by the customer. Original shipping charges are not refunded.
• Refunds go back to your original payment method within 10 business days of us receiving the return. For purchase orders and cheques, we refund by cheque or Interac e-Transfer.

Damaged or not working on arrival

• Email us within 30 days of delivery, with photos if it was damaged in shipping, and we will repair or replace it and cover the shipping.
• Spills, drops and physical damage after delivery are not covered.

How to start a return

Sign in to your account and choose Return for a refund on the order, or Report a problem if it arrived damaged or is not working. You can also ask for an update on any order there. No account? Email [email protected] with your order number and what happened, or create an account with the email you ordered with and your orders will appear.

Please contact us before sending anything back.

This policy does not affect your rights under consumer protection law.